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The Mechanics of Money: Building Business Plans

Any business plan needs proforma financial statements regardless of whether it is boot strapped or VC funded. As the owner, founder CEO, your plan must show that you are going to make money and show it in a way that other people can easily understand it. Financial statements are the key method.

(Dear reader, if you are an accountant, please read no further, it will be a waste of your time. If not, I am assuming you have a basic understanding of accounting processes.)

Generating proforma statements is not a trivial undertaking. Fortunately, spreadsheet software was invented for just this purpose which makes the complexity much easier to handle. They key to designing a good set of proforma statements lies in understanding the mechanics of how value flows around the various accounts on the financial statements. Peter Kemball, CEO at Acorn Partners, likens this to a plumbing problem. Its is a good analogy with lots of fun clichés. Use your house as an example. Water (value or wealth) flows in and flows out. Within your house, you have reservoirs (accounts) where water can be stored and pipes (the rules) which govern the flow around the system. The goal of business is, simply put, to keep more water flowing in than flows out until the house floods (which, in the analogy, would be a good thing).

Note that in the analogy, water is equated to value not cash. Cash is just one “reservoir” of value but there are many reservoirs in the company where value is stored. So, as well as cash flow, think of value flow in the company. If you can keep increasing the value, you can likely find ways to manage the cash flow. Value can be monetized and converted to cash if need be. The clear default for startups is converting equity to cash by getting investors to join the company but it not the only choice. You can also convert the value in your accounts receivable to cash using Factors or speciality investors. Sell your future subscription income, trade on tax credits - it is all possible. This is one area of accounting where creativity pays.

In designing your financial plumbing, you need to select the accounts to use and the rules that govern how the money will flow around. These decisions will eventually drive the selection and setup of your accounting software. Are you, for example, running a product business which will require inventory with accounts for finished goods, work in progress and raw materials or is the business based on a service model with no inventory? It is important to define these at a rather low level but not so low that the account becomes trivial. The point of this exercise is not to create a Rube Goldberg contraption, but to manage the complexity of the whole by breaking it down into small and simple components that are controlled by your assumptions.

Some key assumptions include:

  • Growth rates and revenue
  • Cash conversion times
  • Fixed, variable and semi-variable costs
  • Fixed asset costs & depreciation
  • Interest rates
  • R&D, Marketing, Operations and Administration costs and time lines

Once you have the plumbing designed you need to translate the design to your financial spreadsheets. Here are my key time savers:

  • Don’t worry about format of the working sheets.
  • Keep all your assumptions on one sheet along with the key summary performance graphs and data generated by the other sheets.
  • Each account needs its own sheet. Columns are set up as weeks or months and rows are the elements of plan that affect that account.
  • Some costs are too complex to model within an account. Use separate sheets for these and then link the costs back to the relevant accounts.
  • The sheets used to display the summary financials should only have links and calculations on them - you should never have to enter values on them. The balance sheet should draw all its information from the subordinate accounts with the exception of cash and retained earnings which come from the cash flow and income statements respectively.
  • Get the model working before you try to make it presentable. By working, I mean the balance sheet should always balance as you change the assumptions.
  • Generate several sheets for the presentable financial summaries and tables that you can link to in your business plan documents. Spend the time to make these sheets look good.
  • Keep data in one place. Use DDE or ODB links to connect the spreadsheet model to your documents so that the documents are updated automatically. As much as possible, keep the text in your documents vague and refer to tables and graphs that you have linked to. This will save lots of time in revising the words as you modify your assumptions.

Once all of this is done, you will have a solid model on which to assess your assumptions and build what-if cases. While you may start out with good guess at what the critical assumptions are, the model will help you identify just how critical they really are. It will also help you determine how much cash you will require to succeed and the creative ways you can use to get it.

Visualizing Involvement

One of the coolest things I’ve seen on the Internet in the last few years is the Code Swarm software developed by Michael Ogawa at UC Davis. Code Swarm is an open source software project aimed at visualizing the contributions (commits) of a team of developers. It is fascinating to watch, especially for a large project such as Eclipse.

Now imagine being able to do the same thing for the contributions of the employees at your company. E-mails, file edits, phone calls all displayed as everyone is working together to create value. What would your company look like and how big would your star shine?

Where is your data? Changing attitudes about on-line storage

One issue that people often mention with off-site virtualized or cloud computing systems is the loss of control of their “data”. The adults in the crowd grew up with paper, floppy disks, local storage on hard drives, removeable hard drives, CD Roms and more recently DVDs and USB sticks. The data was always at hand. We could point to it and know it was safe and we’d protect it.

The new world of virtualization and cloud computing is changing this. Companies are outsourcing their IT needs and on-line services such as SalesForce are gaining traction. In both cases, the data is no longer in the direct control of the company that owns it. This requires a level of trust that the supplier will not abuse the data or allow it to be compromised. It has been a tough sell with the adults.

Not with the kids. Kids these days are growing up with web services and social media. All the data starts being “out there” and they have grow used to it to the point that it is normal. On-line E-mail services are common, FaceBook, MySpace, Twitter, Fickr, YouTube, are all about sharing data. Google docs, Zoho, Apple’s Mobile Me and other web 2.0 services like them provide on-line storage. Virtual desktops are gaining in popularity - and the young crowd is using them at an increasing rate. . Their digital stuff is out there - on the web, in someone else’s control - and that is just fine. They do not want a local copy because they use computers like terminals and they want to get at their stuff from where ever they are, on what ever device.

When the kids reach adulthood, I’m sure they will change the attitude in industry as well.

Local storage will become, well - so 2001.

Free for Profit: Why companies give things away

In a profit based business, “free” seems to be a strategic pricing mistake. However, there are situations when it makes sense. The key is in understanding what you are getting in return for “free” and ensuring that this has sufficient value for you.

Most business people have trouble giving stuff away at a discount, let alone for free. The thinking goes that to optimizing your profits requires that you optimize every part of the business, including every sale. Selling at a loss is not the way to do it. There is a cost to anything a business provides and that cost, at a minimum, should be recovered. By offering something for free or at a discount, you are devaluing it in the eyes of the customer. This makes it difficult, if not impossible to increase the prices later on. Furthermore, if customers want what you are selling, it has some value. That value should be recognized and paid for - it is business after all.

However, the theory of the loss leader suggests that for a bundle of products the overall profit is maximized when a portion of the bundle is sold at a loss and the rest of the bundle has a high margin. As a means of attracting customers who will pay more, it has proven to be effective. A common example is in the bundling of phone services. AT&T offers a bundled wireless/land-line service with “free” wireless calls to any other AT&T customer.

The theory starts to get weaker when the bundle is not obvious or only weakly connected. If customers can get the “free” product without having to pay for the bundle, the risks in the free offer are increased. That doesn’t mean it isn’t a good idea. The loss leader product can be used to lock in the customer to a particular recurring purchase. In this case, “leader” refers to the sale of the discounted product before the higher margin product. Some examples include:

  • Cheap printers with expensive ink cartridges;
  • Cheap razor handles with expensive replacement razors;
  • Cheap video game systems with expensive video games;

Weaker still is the loss leader that does not provide lock in. Grocery stores provide a good example. Discounted goods are often aimed at drawing in customers who will buy other none discounted goods but there is no guarantee that the customer will play along. The store is relying on other elements that the customer values, such as the time savings of having a one-stop shop, to increase the probability of increased sales. Statistical correlation studies are required to prove that the discount had any effect on the overall sales.

It is also interesting to note that the same principle can be applied to loss followers (I’m making this term up). A good example is the Apple iTunes store which is a barely profitable loss follower for the innovative and highly profitable iPod products. The 99 cents you pay for a song on the iTunes store is mostly used up to pay royalties and Visa. Apple hardly covers its costs. And 99 cents is about all any customer would pay for digital media these days in any case. For Apple, the trick was in providing the content in a format that locked people into the iPod and in such wide volume that using the service was easy. There has been an outcry against the protected formats but millions of people still ran out to buy iPods.

The loss leader or loss follower approach still requires the company to make a profit over all. Apple’s iTunes store would not work as a loss follower if it did not at least break even. If Apple ever sold music at a loss, any profit made on an iPod would be quickly consumed as customers purchased more and more music. So discounting is OK to a point. But what about “free”.

The key to understanding free pricing is to realize that nothing is really free. There is always a fee even if the fee is non-monetary. Here are some examples:

Free information, trials or samples in exchange for trust and the beginnings of a relationship. This is the main purpose of most corporate web sites and one of the biggest benefits of the Internet. Business is based on trust. When a customer buys something, they trust that it will work, that they will not be disappointed or cheated. The provision of information about the company, its products and services - the marketing and advertising - costs the company money but is absolutely necessary to build that trust. This is what Kelvin Davis calls the “freeline“.

Free information, trials or samples in exchange for customer leads. There are plenty of examples where customers are asked to provide contact info in return for access to information. The information request signals an higher level of interest in the product or services offered which is valuable information to the sales channel. It also furthers the development of the relationship between the customer and the company.

Free for feedback. This is a common approach for companies that are developing products and services that depend on customer feedback. Beta testing is an obvious example but the free service can be taken one step further. Take Mikogo for example. Mikogo provides a free desktop sharing software package that allows you to share your desktop with up to ten others. It is absolutely free. However, in the company blog, Andrew Donnelly describes why there is no free lunch. Mikogo is a product provided by BeamYourScreen, a web conferencing company with a very sophisticated subscription based service. The Mikogo product is designed to elicit customer feedback and the free price is aimed at getting that feed back in volume. It seems to be working. While BeamYourScreen has approximately 1400 paying customers, Mikogo has more than 50,000 non-paying but enthusiastic users. Mikogo has also recently partnered with Skype and released a Mikogo Skype extra that will combine desktop sharing with skype conferencing.

Free for referrals and future up-sales. Another common practise for companies that are developing a market that is driven by bottom up sales. Google Docs and Zoho are good examples of products where the main markets that pay - the corporations - are hard to sell to. However, for the future employees of the corporations, the current students, the sell is trivial and viral - especially if it is free. Both Google and Zoho are counting on students to take their love of the product with them and demand that it be used in their place of work.

Free for contributions. This is similar to the open source model in software. The software is free but contributions are encouraged be they bug reports or actual updates to the product itself.

Free for advertising. I recently received a free t-shirt sporting the Ottawa Senators logo. I was supposed to wear it around like a human bill board - a pet peeve of mine. Some lucky companies get people to pay for the privileged of representing the company. If you have ever worn a visible logo on a piece of clothing, I hope you got paid for your service. If not, I hope you purchased the garment at a discount. I certainly hope you didn’t pay a premium for it.

Free for tax benefits. A common reason for charitable donations.

As a take-away then, think about the following questions and actions when you are setting your pricing strategies.

Will offering a product or service for free be good for you? Can you identify the value you will get in return for “free”? Do you have the systems in place to realize this value and make use of it? Can you identify the costs associated with providing something for free? Can you account for these costs and determine if you are getting a profitable return on investment?

Finally, write it down. Explicitly state the reasons and policies around your pricing strategies and decisions. You will then have something to assess as your business grows and things change.

Well, that’s my advice for today. It is free for you to use. All I ask in return is a little link love.

Bootstrapping your IT

If you are a new startup that requires several people to work together, just how cheaply can you set up your IT network? Very cheaply it turns out.

You will need computers - but just about any old computer will do. You can use the cast offs from other companies that are upgrading - they often pay to have them removed. The software on the machines is not important as long as they have a browser and a functioning Internet connection. Don’t go buy the latest machines loaded with expensive software. If you have to purchase computers, try to purchase used ones. If you really want a new one, get the cheapest model with the least software. Don`t get a laptop until you really need it.

Next you will need Internet access. Start-out with a dial-up connection - it may work with the other suggestions I’ll make below and it is cheaper than highspeed DSL. If you have wifi, find a free drop and work from there. (Note that two café lattés from Starbucks cost as much as a month of cut-rate DSL.)

If the other employees are also working at the same location, you will need a router to share the internet and some cables.

Don`t buy a server! You won`t need it.

For the software, use the web. There are fantastic services out there that can support a new company with collaborative tools and software that is free to use or extremely cheap. They are either web based (web2.0) or hosted desktops. Here is my short list of hosted desktops:

  • Ghost (G.ho.st)- provides a web desktop via a browser with 5 gb storage and 3 gb of mail. It is a fully hosted solution aimed at personal users. It just released a version accessible from mobile devices. It includes a full suite of applications as well as Zoho and Google apps (see below). Very cool stuff and probably good enough for starting up.
  • Ulteo- a open-source free personal desktop that can be shared with others. It is Linux based and comes pre-loaded with applications such as the Open Office suite. Desktop sharing is useful for collaboration and as a web conferencing application. The number of invites is limited and fees apply as more are added. There is no corporate shared storage. The desktop is hosted by Ulteo or can be downloaded and run locally. File synchronization is supported between local and server storage.
  • (TBD) - there are other services coming. Stay tuned for more.

For web 2.0 solutions, check out the following list:

  • Central Desktop- a web2.0 collection of team collaboration tools. While there is a free version, the memory available is limited to 25 MB - not alot. Fees increase with the number of users, projects and storage.
  • Google- Google provides Google Docs and the more complete Google Apps which provides business e-mail, collaboration tools and on-line storage. Very popular. Has a 30 day free trial and then its $50 per user per year. If you can put up with advertisements, there is a free standard edition that is supported by ads.
  • Jooce- an online system for nomadic computer users. Limited in scope and aimed at social networking from any Internet terminal. However, it is free and there are (currently) no storage limits.
  • QTask - an web based project coordination tool. First 5 users are free for the first year, then it is $50/user/month.
  • ThinkFree - a Korean company that provides on-line office software. There is a free office suite and a workspace edition (in beta) for corporate use. The applications are high quality and look very similar to Microsoft Office. Mobile devices are supported. While they support on-line access, their main target is self-hosted solutions.
  • Zoho- a suite of web2.0 applications that provide most of what a small business needs. There are a wide number of generic applications that can support small businesses. Zoho is very similar to Google Apps but has a broader selection of applications. Collaborative document editing is possible making it an excellent choice for a micro business.
  • Zooos - A web 2.0 office application suite. Looks to be still in development but the blog and other parts of the site appear inactive.

Other interesting solutions that require a server:

  • EyeOS - EyeOS provides an open-source server solution that allows your company data to be accessible from everywhere. However, they do not host the server - you have to do that.

If these solutions don’t solve your problems then you may have to purchase a server and set up a LAN. Just beware of the costs and complexity involved. The above solutions can be up and running in minutes. A LAN will take days and cost you many hundreds if not thousands of dollars. Then add the software. By the time you get file servers, security and enterprise e-mail with MS Exchange Server installed, you can easily spend $30,000.

If you know of other web 2.0 or hosted business solutions out there, I’d like to hear from you.

Financial Socialism: Where are the reactions?

I can only imagine the technocratic twists and spin going on in Washington as a hard-core conservative republican government tries to justify such a massive bailout of the US financial system. How can they explain the nationalization of banks and the purchase of mortgages that turns large swaths of the US into public housing? It seems so - socialist.

The mainstream media has reported the postivie impacts - renewed confidence and stability - but I have seen little of the public or political reaction to the stories. (This AP article shows some of the “Editorial reaction to $700B bailout plan“.)

But back to the spin. This war on financial plundering will not be tolerated. America will fight this war and will not allow greed, capitalism or excessive risk taking to impact the American way of greed, capitalism, and excessive risk taking.

How will our lives change without Oil?

Last night we watched the documentary “Oil Apocalypse Now?” which talks about the limited extent of the world’s oil supplies. It paints a bleak picture that the world’s reserves are much smaller than expected, that the costs of new technology to increase the amount of oil from the reserves will have increasingly smaller returns, that the oil sands, while vast, are an expensive environmental disaster, and that the worlds demand for oil is increasing. The end result is that oil will cease to be available in anything like the quantity or price required to fuel our economy (pun intended) and that this will happen sooner (ten to twenty years) rather than later (fifty to one hundred years).

I like disaster predictions such as this. There is nothing quite like it to spur creativity: firstly by creating a definite problem with profound impacts and secondly by presenting almost no immediately apparent solutions. Its a blank slate.

Certainly there has been much talk about alternative energy in stead of oil. Cars are going hybrid and then electric/hydrogen. We will adapt the car. Even transport rucks could be made electric, but my guess would be that trains make more sense for long distance transportation. I have never heard anyone talk about the plane or boats though. (Small planes - yes. See this Boeing new release video.) What happens to world air travel? What happens to shipping?

Imagine a world where commuting does not involve a car, where manufacturing and food production is local and travel is the vacation. How would your business change?

How Many Copies Does It Take to Screw Up the Data?

There is an adage in information theory - keep data in one place - aimed at reducing the effort required to keep multiple copies up-to-date. In practise, it isn’t followed much. The general perception is that copying is easy. The effect is the same as saying “quality costs too much”.

Extra copies are out of date, costly to maintain, make extra work, and often lead to corrupt data.

My advice: learn to use the tools to ensure the data stays in one place. You’ll get more accurate results with less work.

SQL queries are easy once you learn how and quality does save money.

Having Difficulty Finding New Business Ideas?

The rather new Entrepreneurship and Innovation Club in Ottawa is a bit different then other networking groups I’ve attended. Composed of ex EMBA graduates from the University of Ottawa, it combines networking, presentations from members and more homework - as if the current students didn’t have enough already.

At last nights meeting, Rachel Hancock led a session on developing new business ideas. She outlined a process to follow that helps in developing ideas. At first, it seems straight forward. Basically (and with far too much brevity) it is: examine trends in the markets; identify challenges that are developing; use your experience to qualify them; from the challenges identify opportunities and then study these using the standard market and business planning methods.

The trick lies in letting go of your self-imposed constraints. In the small group I was working with, we had a lawyer, a green energy developer, a incubator, and me - a general manager. We looked at technological, social and environmental trends and came up with a company that would develop green energy using an open-innovation (read open source) model - hardly innovative given our backgrounds but illustrative of the constraints we impose on our thinking. Breaking out of these constraints is necessary to finding good new ideas that are more than just bits of your past experience.

This is a common theme in discussions about creativity. Thinking laterally and letting the brain play with the data once you’ve digested it is part of the process. The hard part is being open to the new ideas when your brain passes them on to you. To me, this sounds a bit like Obiwan’s advice to Luke: “Use the force” but it is necessary or you will be stuck in a trap of your own making.

This isn’t to say the process is easy. Outside of the classroom, the search for the next big thing is a serious and time consumming effort. Lots of data needs to be gathered and digested. Just take a break now and then to let your brain play.

Good luck with your search.

Share This: Collaborative Workspaces

I’ve been attending a number of meetings of various organizations. Several have been held at The Code Factory in downtown Ottawa, a collaborative workspace that serves startups and SMEs by providing work areas, meeting rooms and office infrastructure. Its a great idea and, in my mind, the way of the future with the growth of mobile computing and nomadic workers. The office will become a place to meet, share ideas and socialize. While being a nomad is liberating, motivation comes more from being part of a team and that does require relationship building face time.

Please visit the site and encourage Ian to keep his blog up-to-date.